Trust Officer

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The Company:

First Nations Bank of Canada (“FNBC”) is a competitive, service-oriented Canadian chartered bank focused on providing financial services to the Indigenous marketplace in Canada. As a leader in the provision of financial services to Indigenous Peoples, FNBC is an advocate for the growth of the Indigenous economy and the economic well-being of Indigenous Peoples and increases shareholder value by participating in and promoting such growth and development.

As a majority Indigenous-owned and controlled entity (over 80%), this federally regulated financial institution focuses primarily on serving the financial services needs of Indigenous customers across the country through a network of full-service branches, community banking centres and electronic banking channels. The Bank continues to develop innovative products and services to meet the needs of its core Indigenous markets.

FNBC is a member of the Canada Deposit Insurance Corporation, the Canadian Payments Association, and is an approved mortgage lender with Canada Mortgage and Housing Corporation, as well as the First Nations Market Housing Fund.

For more information on First Nations Bank of Canada, please visit www.fnbc.ca.

Based on our experience and strong relationships with Indigenous communities, FNBC has identified a growing demand for trustee and trust administrative agent services. Driven by an increase in land claim settlements, resource revenue settlements and special purpose vehicles established for structured finance and project finance transactions, the demand for highly ethical trustee and trust administrative agent services for Indigenous groups and organizations is clear.

Answering this market need, FNBC has formed a wholly owned trust company, First Nations Bank Indigenous Trust Services (FNB Trust). The primary objective of FNB Trust is to act in the best interests of the trusts and their beneficiaries. With a commitment to fulfilling the mandates intended by the settlors of the trusts, FNB Trust supports and enhances the capacity of the trusts and the trustees across Canada in alignment with FNBC’s mission toward long-term economic well-being of Indigenous Peoples.

The Challenge:  

Reporting directly to the Vice-President of FNB Trust, the Trust Officer will be accountable for delivering high quality, ethical trust client services to existing and prospective trust clients. As a Trust Officer, you are a trusted and experienced client services manager. You are responsible for supporting trust client service goals by profitably delivering a best in class client experience that reflects the clients' needs and expectations while complying with policies and procedures. You are also directly involved with the pursuit of new business opportunities within FNB Trust.

Qualifications:

  • Entrepreneurial and capable of consistently delivering a proactive best in class client experience
  • Effective at building and maintaining deep relationships and partnerships
  • Proven ability to manage competing priorities without losing focus on key accountabilities
  • Strong interpersonal, verbal communication and negotiation skills and professionalism
  • Deep understanding of the Indigenous trust services and administration landscape and a demonstrated ability to work in an environment that demands tact, objectivity and sensitivity
  • Strong change management skills and ability to adopt technology and reporting platform changes to support operational improvements, sales management process improvements etc
  • Proven ability to execute against financial targets and profitability measures

Education and Other Requirements:

  • Professional and/or industry accreditation, in addition to a university degree
  • Minimum of 3-5 years of directly-related experience
  • Proven success in Indigenous client relationship management

Make FNB Trust your First Choice!

Please submit your cover letter and resume to: hr@fnbc.ca

We thank all candidates for their interest, only those selected for an interview will be contacted.